Terms of service

Last updated: 2026-07-28

These terms are the agreement between you and us for the use of the service. They are written to be understood in one read: if anything seems unclear, write to us before subscribing and we will explain it.

By creating an account you accept this document. If you subscribe on behalf of a company, you confirm you can bind it.

This service is provided by Jean Carlos Heli Mantilla Soles, tax ID 23.608.649-6, registered at Los Cóndores 2980, Iquique, Chile.

1. What this service is

We provide an online tool for a builder, property developer or professional to build the 360 virtual tour of a project and share it under their own link.

Depending on the plan, the service includes:
- The 360 tour across levels, with navigation points.
- Configuration of animations and of the on-screen layout.
- The construction progress report with a Gantt chart and a photo log.
- Receiving the enquiries visitors leave.

What it is not: we are not a property portal, we do not advertise your projects for you and we do not broker any sale. There is no cart and no payment gateway inside your tour: visitors pay nothing. The only thing charged is your subscription with us.

2. Your account

You need an account with a valid email address. You are responsible for what happens with it, so look after your password and tell us as soon as you suspect someone else got in.

You must be of legal age. An account belongs to one organisation: you may publish several projects according to your plan, but you may not resell access or share the account with third parties outside your organisation. On the Agency plan you can create accounts for the people on your team.

The details you give us at sign-up must be real. We may close an account with false details.

3. Plans and pricing

There is a free plan and paid plans. What each one includes is set out on the pricing page, which forms part of this agreement.

Prices are stated in United States dollars. If you pay in Chilean pesos, the peso amount is the one shown at the time of purchase. Applicable taxes are added at checkout and shown before you confirm.

We may change prices. If a change affects you we will email you at least thirty days in advance, and the new price applies only from your next renewal, never to the period you already paid for. If it does not suit you, you can cancel before that date.

4. Billing, renewal and cancellation

The subscription is charged in advance, monthly or yearly as you choose, and renews by itself until you cancel it.

You can cancel at any time from your dashboard. Cancelling stops the next renewal and keeps your service running until the last day of the period you already paid for. Charging for a period and cutting it off the same day would be keeping your money, and we do not do that.

If a payment fails we retry it and let you know. If it still does not go through after the retries, the account drops to the free plan.

Dropping to a lower plan never deletes or unpublishes anything already online. The new plan's limit only prevents creating more showrooms; the ones that already exist keep working.

5. Refunds

If you subscribed to a paid plan and it did not work out, you have fourteen calendar days from the charge to request a full refund, no explanation needed. Write to us and we refund through the same payment method.

After those fourteen days we do not refund the unused part of the current period, but you can cancel so you are not charged again.

If the purchase was processed by a payment intermediary, the refund may take as long as that intermediary needs to reflect it. This does not affect the rights consumer law gives you if you live somewhere that grants you more.

6. Your content stays yours

The photos, panoramas, plans, text and any material you upload remain yours. We do not sell them, we do not license them on and we do not use them to train models.

To provide the service we need a narrow, technical permission: to host your material, transform it (compress it, resize it or change its format so it loads fast) and show it to whoever visits your showroom link. That permission lasts as long as your account and ends when you delete the material or close the account.

If you also want us to use your project as an example in our marketing or in the public gallery, that is separate and you have to switch it on yourself.

You are responsible for holding the rights to what you upload. If you publish a render, a photo or a trademark belonging to someone else without permission, that is your problem, not ours.

7. Acceptable use

You may not use the service to:
- Publish unlawful material, material that infringes third-party rights, or material that misleads about a property development.
- Impersonate another company or imply a project is yours when it is not.
- Attempt to access other people's accounts, bypass your plan's limits, or probe for security flaws without telling us.
- Upload malicious code, or use the hosting as a store for files unrelated to the product.
- Resell the service as if it were your own.

If you find a security flaw, write to us before telling anyone else. We genuinely appreciate it and we do not retaliate against good-faith reports.

8. The enquiries your visitors leave

When someone visits your showroom and leaves their name, phone number or email so you can contact them, that data belongs to that person and you are the one who decides what to do with it. We only carry it and store it on your instructions.

In data protection terms: for those enquiries you are the controller and we are the processor. That means you need a lawful basis to contact them and you must respond if that person asks to see, correct or delete their data.

We do not write to your contacts, we do not use them for anything of ours and we do not pass them to anyone.

9. Public gallery

We run a gallery showing some showrooms. Appearing there is voluntary: your project does not go in unless you switch it on, and you can take it out whenever you want.

We choose what gets featured by hand. There is no ranking and no competition between customers.

If someone reports a showroom in the gallery, we review it by hand. Where warranted we remove it from the gallery; that does not delete your content and does not affect your own link.

10. Availability

We work to keep the service online, but we do not promise you a guaranteed uptime percentage or automatic compensation for outages.

There will be maintenance. When it is planned and could affect you, we give notice first.

The service relies on third-party providers (hosting, network, email and payments). A failure at their end affects us, and we do what we can, but we do not control it.

11. Suspension and termination

You can close your account whenever you want.

We may suspend or close an account if it breaches these terms, if its use puts the service or other customers at risk, or if the law requires it. Unless the matter is serious or urgent, we tell you first and give you the chance to put it right.

If you close your account, you have thirty days to download your material before we delete it. After that the deletion is permanent and we cannot undo it.

12. Liability, changes and governing law

The service is provided as is. We do not guarantee that it will make you sell more, nor that it will be free of errors.

To the extent the law allows, our total liability to you is limited to what you have paid us over the last twelve months. We are not liable for lost profits or indirect damages. None of this limits liability the law does not allow to be limited, nor the rights consumer law gives you.

We may amend these terms. If a change is material we will email you thirty days in advance; continuing to use the service after that date means you accept the new version.

This agreement is governed by Chilean law and any dispute goes before the competent courts.

How to reach us

For any question about these documents, or to exercise your rights over your data, write to us at privacidad@viewroom3d.com. We reply within the deadlines the law sets and, in any case, as soon as we can.