These terms are the agreement between you and us for the use of the service. They are written to be understood in one read: if anything seems unclear, write to us before subscribing and we will explain it.
By creating an account and by subscribing to a paid plan you accept this document. If you subscribe on behalf of a company, you confirm you can bind it.
If you only read one section, read section 5: it explains how AI video credits are consumed, and it is the one most people assume backwards.
This service is provided by Jean Carlos Heli Mantilla Soles, tax ID 23.608.649-6, registered at Los Cóndores 2980, Iquique, Chile.
1. What this service is
We provide an online tool for a builder, property developer or professional to build the 360 virtual tour of a project and share it under their own link.
Depending on the plan, the service includes:
- The 360 tour across levels, with navigation points.
- Configuration of animations and of the on-screen layout.
- The construction progress report with a Gantt chart and a photo log.
- Receiving the enquiries visitors leave.
- A monthly allowance of AI-generated video clips made from your renders, depending on the plan. How they are consumed is in section 5.
What it is not: we are not a property portal, we do not advertise your projects for you and we do not broker any sale. There is no cart and no payment gateway inside your tour: visitors pay nothing. The only thing charged is your subscription with us.
2. Your account
You need an account with a valid email address. You are responsible for what happens with it, so look after your password and tell us as soon as you suspect someone else got in.
You must be of legal age. An account belongs to one organisation: you may publish several projects according to your plan, but you may not resell access or share the account with third parties outside your organisation. On the Agency plan you can create accounts for the people on your team.
The details you give us at sign-up must be real. We may close an account with false details.
3. Plans and pricing
There is a free plan and paid plans. What each one includes is set out on the pricing page, which forms part of this agreement.
Prices are stated in United States dollars. Applicable taxes are added at checkout and shown before you confirm. If your bank charges you in another currency, the exchange rate and any conversion fee are set by your bank, not by us.
Each plan's limits — how many showrooms, how much storage and how many video clips per month — are part of the price and are published. We may change them, and a change that reduces what is included is announced the same way as a price rise.
We may change prices. If a change affects you we will email you at least thirty days in advance, and the new price applies only from your next renewal, never to the period you already paid for. If it does not suit you, you can cancel before that date.
4. Billing, renewal and cancellation
The subscription is charged in advance, monthly or yearly as you choose, and renews by itself until you cancel it. By subscribing you accept that automatic renewal.
Payment is processed by Commet, acting as merchant of record: it charges in dollars, applies your country's taxes and issues the corresponding tax document. That means your statement may show Commet rather than our brand.
You can cancel at any time from your dashboard. Cancelling stops the next renewal and keeps your service running until the last day of the period you already paid for. Charging for a period and cutting it off the same day would be keeping your money, and we do not do that.
If a payment fails we retry it and let you know. If it still does not go through after the retries, the account drops to the free plan.
Dropping to a lower plan never deletes or unpublishes anything already online. The new plan's limit only prevents creating more showrooms; the ones that already exist keep working. Video credits, however, drop to the new plan's allowance immediately.
5. AI video credits
Your plan includes an allowance of AI-generated video clips made from your renders. Read this before using them, because it does not work the way most people assume:
A CREDIT IS SPENT PER ATTEMPT, NOT PER RESULT YOU LIKE. Every time you press Generate, one clip comes off your allowance. It comes off just the same if you dislike the result, if you discard it, if you never publish it, or if you regenerate the same scene to try something else. A concrete example, because this is the recurring question: with ten clips a month, you generate one, you dislike it and discard it; you have nine left, not ten.
Why it works this way: every generation is a call to a third-party model that we pay for at the moment it runs, whatever comes out. If we only charged for approved clips, whoever regenerates twenty times "because it is free" would be paid for by everyone else.
The rest of the rules, all in one place:
- Attempts that fail after being sent to the model also count, because we are billed for them too. If the failure was ours — the feature was down, the request never left, the clip was lost before reaching you — write to us and we restore the credit. We do that by hand and we do not charge for asking.
- The allowance is monthly and DOES NOT ROLL OVER. The counter resets to zero on the 1st of each month at 00:00. Whatever you did not spend is gone: it does not carry into the next month, it cannot be banked, and it cannot be exchanged for money or anything else, nor transferred to another account.
- The allowance belongs to the WHOLE ACCOUNT, not to each showroom. Ten clips a month means ten in total, whether you have one tour or five.
- If your plan expires, is cancelled or is downgraded, the allowance becomes that of whichever plan is in force from then on.
- Credits are not money and not a balance. They are not refunded separately and have no value outside the platform.
What you get, exactly. A five-second clip, in 1080p, without sound, from the render you choose and the motion style you choose. The result is produced by an automated model: we do not review it before handing it over, we cannot guarantee it matches what you pictured, and we do not promise a number of attempts until it does. That is the deal, and that is why it is written here.
It is illustrative material, not a faithful depiction of the building. The model adds motion, light, reflections and detail that were not in your render. You decide whether to publish it and you are responsible for making sure what you publish does not mislead a buyer about the real project. If the clip shows something your development will not have, do not publish it.
To generate the clip, the render you pick is sent to the model provider, which is outside Chile. How that works and what is sent is explained in section 7 of the privacy policy.
We may change the model provider, the motion styles on offer and the allowance included in each plan. If a change reduces what you had included, we email you thirty days in advance, the same as with a price change.
6. Refunds
If you subscribed to a paid plan and it did not work out, you have fourteen calendar days from the charge to request a refund, no explanation needed and no argument. Write to us and we refund through the same payment method.
THE ONLY THING DEDUCTED IS THE CLIPS YOU ALREADY GENERATED. One dollar per AI video clip produced in that period, and never more than you paid: the refund can come out at zero, but you will never owe money.
The reason, plainly: the refund exists for someone who tried the service and saw it was not for them, not for someone who used it up and then asks for the money back. Every clip you generated was paid to the model provider at that moment and nobody gives that back to us. Try two clips and change your mind and you get virtually everything back; spend the month's allowance and what you did was buy the service, and that does not get undone.
An example, so there are no surprises: Basic monthly, USD 25.90. You generated three clips and ask for a refund within the window: we return USD 22.90. You generated all fifteen for the month: we return USD 10.90. Even if you spent the whole allowance, you would never owe money.
This refund is ONCE PER CUSTOMER. If you have already claimed it and later subscribe again, that new period does not carry it. Cancelling stays free and has no deadline: that never changes.
After those fourteen days we do not refund the unused part of the current period, but you can cancel so you are not charged again.
Because payment is processed by Commet as merchant of record, a refund may take as long as that intermediary and your bank need to reflect it. This does not affect the rights consumer law gives you if you live somewhere that grants you more: where that law gives you a better refund than this one, the law wins.
7. Your content stays yours
The photos, panoramas, plans, text and any material you upload remain yours. We do not sell them, we do not license them on and we do not use them to train models.
To provide the service we need a narrow, technical permission: to host your material, transform it (compress it, resize it or change its format so it loads fast) and show it to whoever visits your showroom link. That permission lasts as long as your account and ends when you delete the material or close the account.
Clips generated with AI from your renders are yours too, to the same extent the model provider allows us to hand them to you, and you may use them commercially to promote your project. What we cannot give you is a guarantee that nobody else will ever get a similar result: generative models do not work that way, and promising it would be a lie.
If you also want us to use your project as an example in our marketing or in the public gallery, that is separate and you have to switch it on yourself.
You are responsible for holding the rights to what you upload. If you publish a render, a photo or a trademark belonging to someone else without permission, that is your problem, not ours. That includes the render you hand to the video generator: do not send it if you do not have the right to.
8. Acceptable use
You may not use the service to:
- Publish unlawful material, material that infringes third-party rights, or material that misleads about a property development.
- Present an AI-generated clip as if it were real footage of the finished building.
- Impersonate another company or imply a project is yours when it is not.
- Attempt to access other people's accounts, bypass your plan's limits, or probe for security flaws without telling us.
- Automate video generation to drain the allowance, resell it or stress the system outside normal use.
- Upload malicious code, or use the hosting as a store for files unrelated to the product.
- Resell the service as if it were your own.
If you find a security flaw, write to us before telling anyone else. We genuinely appreciate it and we do not retaliate against good-faith reports.
9. The enquiries your visitors leave
When someone visits your showroom and leaves their name, phone number or email so you can contact them, that data belongs to that person and you are the one who decides what to do with it. We only carry it and store it on your instructions.
In data protection terms: for those enquiries you are the controller and we are the processor. That means you need a lawful basis to contact them and you must respond if that person asks to see, correct or delete their data.
We do not write to your contacts, we do not use them for anything of ours and we do not pass them to anyone.
10. Public gallery
We run a gallery showing some showrooms. Appearing there is voluntary: your project does not go in unless you switch it on, and you can take it out whenever you want.
We choose what gets featured by hand. There is no ranking and no competition between customers.
If someone reports a showroom in the gallery, we review it by hand. Where warranted we remove it from the gallery; that does not delete your content and does not affect your own link.
11. Availability
We work to keep the service online, but we do not promise you a guaranteed uptime percentage or automatic compensation for outages.
There will be maintenance. When it is planned and could affect you, we give notice first.
The service relies on third-party providers (hosting, network, email, payments and the video model). A failure at their end affects us, and we do what we can, but we do not control it. Video generation in particular may be suspended temporarily if the model provider is unresponsive; in that case you are not charged credits for what never got generated.
12. Suspension and termination
You can close your account whenever you want.
We may suspend or close an account if it breaches these terms, if its use puts the service or other customers at risk, or if the law requires it. Unless the matter is serious or urgent, we tell you first and give you the chance to put it right.
If you close your account, you have thirty days to download your material before we delete it. After that the deletion is permanent and we cannot undo it.
13. Liability, changes and governing law
The service is provided as is. We do not guarantee that it will make you sell more, that it will be free of errors, or that an AI-generated clip will turn out as you expected.
To the extent the law allows, our total liability to you is limited to what you have paid us over the last twelve months. We are not liable for lost profits or indirect damages. None of this limits liability the law does not allow to be limited, nor the rights consumer law gives you.
We may amend these terms. If a change is material we will email you thirty days in advance; continuing to use the service after that date means you accept the new version.
This agreement is governed by Chilean law and any dispute goes before the competent courts. If you subscribe as a consumer from another country, this does not remove your right to complain to your own country's consumer authority.
14. How this contract is accepted
This agreement is accepted at two points, both with a checkbox you have to tick yourself:
- When creating the account, on the sign-up form.
- When subscribing to a paid plan, in the payment window. Without that box ticked, no charge is opened.
For each acceptance we keep who did it, when, from which IP address, and which published version of these documents was in force at that moment. We keep it for the same reason it suits you that it exists: so neither of us has to argue later about what was accepted.
The version in force is always the one published on this page, with the date in the header. Material changes are announced by email thirty days in advance (section 13).
The privacy policy forms part of this agreement: it describes how we handle the data needed to provide the service, and that part does not depend on your accepting it, because without it there is no service.
Measurement cookies are a different matter and are kept separate on purpose. They are NOT accepted with this checkbox or with any other in the contract: they are asked for in their own notice, can be declined without losing anything, and can be withdrawn whenever you want. Folding them into the contract would mean forcing you to accept measurement in order to subscribe, and a compulsory permission is not a permission.
How to reach us
For any question about these documents, or to exercise your rights over your data, write to us at privacidad@viewroom3d.com. We reply within the deadlines the law sets and, in any case, as soon as we can.