Payments and subscription
Do I need 360 photos to start?+
No. You can build the whole walkthrough from your ordinary renders, the ones D5, Lumion or Enscape already give you. Add 360 panoramas and videos whenever you like, in the same walkthrough and without redoing anything.
Does the visitor have to install anything?+
No. It opens in the phone or desktop browser. They can also add it to the home screen and use it like an app.
Can I use my own domain?+
Yes, from the Basic plan up. You point a CNAME record at us and the tour lives on your domain, with a certificate we issue and renew. On the free plan you use the address we give you, which works just as well.
Is anything charged inside the tour?+
Never. Visitors do not pay and never enter card details anywhere. The contact button opens WhatsApp, email, Telegram, a phone call or whatever link you configure.
What about construction progress?+
It comes with the Basic plan up. You load stages with their percentage and dates, plus a photo log. Your client opens the same link as always and sees how it is going, so you stop answering the same message every week. You can hide it if you would rather not publish it.
Does Google index the tour?+
Yes. The page leaves the server with the copy and images already written in, with structured data and with a distinct address per language. That is the difference against tours that ship an empty page.
Can I cancel whenever I want?+
Yes, from your own panel and without calling anybody. The tour stays up until the end of the period you already paid for, and then the account drops back to the free plan. Nothing you uploaded is deleted.
Can I change plan later?+
Moving up is immediate and you lose nothing you have already built. To move down you first finish the period you paid for: while your higher plan is still live we do not let you subscribe to a lower one, so you never pay twice for the same month.
The product
How can I pay?+
With a debit or credit card, charged in US dollars, from any country. Your country's tax is worked out and invoiced by the payment provider in the same charge, and only they ever see your card: it never touches our servers. Renewal is automatic and you can stop it whenever you want from your dashboard.
Can I contact the architect or the studio behind a project?+
Yes. Every tour in the gallery carries the contact channels its owner chose to leave — WhatsApp, email, Telegram, phone or a form — and the message reaches them directly. We do not sit in the middle and we do not charge you for writing to them.
How do I get my showroom into the gallery?+
Appearing in the gallery is a switch in your dashboard, not a requirement. You can have the tour published and shared by link without it ever showing in the gallery, and change your mind whenever you want: the link stays the same and the showroom never goes down for a second.
How is this different from a 360 tour viewer?+
A viewer opens a panorama. Viewroom3D turns the project into a presentation with a cover, connected scenes, renders, 360s, video, floor plans, five ready templates and a beta custom template editor. It can use your brand, private links and custom domain depending on the plan.
How much does a 360 virtual tour of a project cost?+
It depends on whether you already have the images. If you have your renders or your panoramas, you build the walkthrough yourself and all you pay is the subscription: free for one public tour, or USD 25.90 a month for several, with your own domain and private links. Producing the images from scratch is a separate cost and not a software one.
Can I show the walkthrough only to my client, without publishing it?+
Yes, from the Basic plan up. You mark the walkthrough as unlisted and only whoever holds the link gets in: it stays out of the gallery, out of site search, and Google never indexes it. You can add a password too. On the free plan the walkthrough is public.
Does it work with renders from Lumion, Enscape or Twinmotion?+
Yes, and with any other tool. All you upload here are images: ordinary renders as JPG or PNG, equirectangular 360 panoramas and MP4 videos. It makes no difference which program made them, and no plugin or special exporter is needed.
Still have a question? Write to us — we answer in Spanish and English.